2025-0250 SATCOM System Management Services (NS) - FRI 15 Aug

Contract

On-site

Deadline Date: Friday 15 August 2025

Requirement: SATCOM System Management Services

Location: Mons, BE

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: 2025 Base: As soon as possible but not later than 22 of September 2025 NLT – 31 December 2025, with the possibility to exercise following options:

• 2026 Option: 01 January 2026 – 31 December 2026

• 2027 Option: 01 January 2027 – 31 December 2027

• 2028 Option: 01 January 2028 – 31 December 2028

Required Security Clearance: NATO SECRET

PROJECT SPECIFICS

Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange

The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.

Introduction

To strengthen the central SATCOM Operations Team, the NCI Agency seeks support in activity related to system administration, configuration management, and cybersecurity support to sustain core infrastructure that supports NATO SATCOM services.

Services will be provided at NCI Agency HQ, Mons, Belgium, with work conducted on-site in a secure operational environment.

Problem Statement

• Current State: The increasing complexity of SATCOM-related infrastructure, including legacy and modern components, requires dedicated system expertise to maintain security, stability, and performance. Furthermore, compliance with security accreditation and audit obligations needs consistent monitoring and follow-up.

• Impact: A lack of technical continuity may result in configuration drift, missed updates, or audit non-compliance, ultimately affecting mission-critical service availability and NATO cyber defence posture.

• End State: The contractor personnel will ensure reliable infrastructure management and proactive compliance with security accreditation standards. Their role will include monitoring, incident response, patching, change control, and support to ongoing audit and accreditation activities.

DESCRIPTION OF DELIVERABLES (KEY RESPONSIBILITIES.)

The contractor will provide System Management Services supporting the SATCOM Operations Team at NCI Agency in Mons, Belgium, focusing on server and network infrastructure, cybersecurity compliance, and operational readiness.

Tasks and Responsibilities

Administer and maintain Microsoft infrastructure, including: Active Directory, DNS/DHCP, WSUS, Group Policy, and legacy Windows Server environments.
Support the lifecycle of Cisco-based network infrastructure, including, but not limited: VLAN configuration, VPN Configuration, routing/switching, port security, device backups, and firmware updates.
Manage patching, system updates, and software baselines across supported infrastructure.
Conduct system performance monitoring, fault analysis, and troubleshooting of critical issues.
Maintain configuration documentation and ensure alignment with approved baselines.
Support and maintain security accreditation posture, ensuring system compliance with NCIA security policies and STIGs (Security Technical Implementation Guides).
Assist with security audit preparations and follow-up actions, including corrective measures and control evidence gathering.
Monitor system logs and event management tools; escalate security events as per agency protocols.
Coordinate with cybersecurity, engineering, and operations teams on changes and upgrades.
Participate in service improvement initiatives, including modernization of existing systems.
Manage Agency backup solutions, ensuring successful execution, integrity checks, and recovery readiness.

DELIVERABLES

The contractor shall produce the following deliverables:

1. Infrastructure Configuration Documentation – Baseline system and network configurations.

2. Monthly System Health Reports – Including patch status, fault resolution, and performance.

3. Security Compliance Reports – Accreditation evidence, vulnerability remediation actions.

4. Audit Support Package – Records prepared in advance of internal or external security audits.

5. Incident and Change Logs – Documented activities and escalations affecting infrastructure.

6. Final Handover Report – Detailing operational state, risks, and forward recommendations..

The penalties defined below will apply to the payment amount based on the performance results measured through Annex B - Monthly Service Performance Report Acceptance

Objective KPI01: System Uptime

Standard: % of Completion

Performance Threshold: 99.9% of the measured period