Access Network Engineer

• Handle customer tickets and preparing the solution implementation documents.
• Collecting, tracking and fixing the problems.
• Researching technical issue.
• Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
• On-site support in case of major or critical problems
• Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
• Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process
• Customer Management Experience (Experience leading the projects)
• Access products E2E analysis and troubleshooting;
• Prepare the weekly/monthly report and present to customers;
• Available after hours and weekends as needed and willing to work on-call rotation
• Available to travel domestic and international , work location is Ankara

Requirements

• Engineering degree in Electronics or Computer Science or related field.
• Advanced level of English is required.
• Min. 2 years of experience in telecom industry especially in Access or Datacom Networks
• Have the in-depth working knowledge of IP. (LAN/WAN network configuration & troubleshooting)
• Basic understanding of GPON, IGMP, ARP, SNMP, ONT, Homegateway
• CCIP/CCNP certificates or relevant certification, is preferred
• Excellent interpersonal and communication skills, good team spirit, and adaptability.
• Good problem solving, learning and reporting skills.
• Good at all kinds of report making and presentation.
• Good ability to diagnose network alerts, events or issues
• Ability to work in a dynamic and heavy working environment.
• Should be able to work as part of a project team or as an individual contributor
• Essentially a Good Team Player
• Ability to lead the team cooperation