Account Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The Electric Power Division is currently looking for an Account Manager for FG Wilson's Diesel Generator portfolio. This role oversees and coordinates all sales and various solution programs for clients in the Data Center space.

This position requires working onsite five days a week.

What You Will Do: ​

Market Research and Analysis

• Responsible for researching the market demand for diesel generator sets in the data center industry, including market trends, competitor analysis and potential customer needs.
• Submit market analysis reports on a regular basis to provide data support for the company's market strategy formulation.

Dealer Development and Maintenance

• Responsible for expansion and maintenance work with dealers in the data center industry to establish long-term cooperative relationships.
• Negotiate and communicate with dealers to promote implementation of projects.

Product Promotion and Sales

• Based on market demand analysis, provide dealers with diesel generator set solutions to help solve customer pain points.
• Responsible for conveying detailed information and service content of the company's products to potential customers, guiding potential customers to understand product performance, and promoting purchasing decisions.

Customer Relationship Management

• Maintain relationships with customers, grasp customer needs in a timely manner, establish customer files and conduct effective tracking management.
• Track changes in customer needs and provide timely feedback to the team to ensure the smooth progress of the project.

Marketing Promotion

• Participate in formulating marketing strategies and activity plans, and coordinate with other departments’ marketing-related work.

What You Have:

Customer Focus: Extensive knowledge of data center, utilities, and or power distribution customer needs and requirements.

• Previous Product Support field and/or account management experience with data center customers. Strong understanding of dealer operations.
• Understanding of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
  • Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
  

Industry Knowledge: Industry experience in Electric Power and/or Data Center applications. appropriately to diverse situations.

• Compares and contrasts the latest developments and emerging issues in the industry.
• Raises coworkers' awareness of industry standards, practices and guidelines.
• Explains the development of industry segments - trends, consequences, key issues
• Discusses industry-specific cycles and associated considerations.
  

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

• Compares and contrasts the latest developments and emerging issues in the industry.
• Raises coworkers' awareness of industry standards, practices and guidelines.
• Explains the development of industry segments - trends, consequences, key issues.
• Discusses industry-specific cycles and associated considerations.
  

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Adapts documents and presentations for the intended audience.
• Extensive experience presenting to executive level audiences
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Employs appropriate methods of persuasion when soliciting agreement.
  

Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

• Ensures negotiators have awareness of complementary yet diverse interests.
• Successfully completes significant negotiations, both internal and external.
• Details the risks of negotiation breakdown from each party's perspective.
• Protects own position, while demonstrating willingness to achieve win-win.
• Detects and addresses lack of progress or a stalemate.
  

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Conducts periodic reviews of work effort, progress, issues, and successes.
• Maintains productive, long-term relationships with clients or vendors.
• Empowers others to establish collaborative, healthy relationships.
  

Additional Info: ​

This role requires travelling up to 50% of the time within APAC region.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

What You Will Get:

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date).

Final Details:

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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