Advisory Solution Consultant - ITOM

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. 

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow. 

Diversity, Inclusion, and Belonging (DIBs) are essential to our success.  Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world.  By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers. 

Our focus areas are:  enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively.

The Team

As a member of the Specialist Consulting Team at ServiceNow, you will have a major impact on our future success by supporting our Technology Workflows product sales.  In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.

Role

You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation.  Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

The IT Operations Management suite is a very central part of the business at ServiceNow and the investment to develop towards the future of Digital workflows, automation and ML/AI is substantial. In this role you will be in the center of this and play a part in impacting our future by providing innovative ideas and feedback.

What you get to do in this role:

• Convince customer / prospect to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems preventing them from achieving their goals 
• Inspire with an innovative mindset providing guidance on the future of our ITOM solutions.
• Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster.
• Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts.
• Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc.
• Be the voice of the customer and provide field feedback to help product management and engineering teams to shape the roadmap and to better help our customers.
• Be the go-to person in the region for market trends and competitive analysis with special skills on differentiation for our ITOM solutions. 
• Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions.

Qualifications

In order to be successful in this role, we need someone who has:

• Lifelong learner passionate about building trustful business relationships
• Great communication and presentation skills including technical and business concepts
• Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels
• Ideally solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes
• Experience installing, configuring, customizing and integrating technologies from various domains such as Cloud, DevOps, Monitoring, Automation, etc.
• Ability to create and influence enterprise architectures in large organizations
• Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Preferred qualifications:

• Experience with concepts like Public or Private Cloud, Machine Learning, AIOps, …
• Scripting knowledge is a plus.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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