Band 3 Product Support Officer

Are you a highly organised and customer-focused professional with a talent for keeping operations running smoothly? Here’s a chance to use your skills to make a real impact on the community! We are seeking a dedicated Product Support Officer to join our local council client, where you will play a crucial role in ensuring the timely and efficient delivery of services that keep our public spaces exceptional.

This isn't just an administrative role; you'll be at the heart of our operational team, facilitating scheduled works and providing essential support that directly contributes to a better Brisbane. You’ll be a key interface between customer service teams and field crews, helping to solve problems and proactively assisting customers. This is an opportunity to contribute to continuous service improvement and enhance the effectiveness of operations.

Your Impact:

• Support critical operations: Help plan and schedule essential works using relevant information technology systems, ensuring the team has the materials and equipment they need.

• Be a customer champion: Respond to service requests, address customer inquiries, and proactively resolve issues with a focus on delivering outstanding results.

• Manage key processes: Prepare and track quote packages, create and maintain work orders, and support timely invoice and billing processes.

• Keep things moving: Provide comprehensive administrative support to the team, ensuring all work processes are efficient and meet high standards.

What you’ll bring:

• Experience in a similar support role: You'll need prior experience managing and dealing with contractors, ensuring projects stay on track.

• SAP experience: You'll be confident navigating and utilizing a variety of information technology systems to manage and track work.

• Proactive attitude: You're a problem-solver who takes personal responsibility for your performance and looks for ways to improve.

• Collaboration: You thrive in a partnership environment, working with your team leader to meet performance standards and grow your potential.

To apply please click “APPLY NOW” and forward a copy of your most recent CV and cover letter in WORD FORMAT.

Please note only candidates that match the above criteria will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.