Billing Operations Analyst - Telecommunications

1GLOBAL is a technology-driven global mobile communications provider dedicated to empowering enterprises worldwide to unlock the full growth potential of mobile connectivity. With a best-in-class telecom technology platform, a comprehensive suite of globally viable regulatory licenses, and privileged access to the telecom wholesale market, 1GLOBAL is uniquely positioned to deliver seamless compliance and connectivity solutions. Serving the world’s leading banks, corporations, and digital-first businesses—including neo-banks, travel companies, and payment service providers—1GLOBAL connects over 43 million devices globally.

 
With 2024 full-year revenue exceeding US$100 million, 1GLOBAL is a profitable business generating significant cash flows to fund its ongoing investments in infrastructure, transformation, and growth. 2024 saw major client wins and marked 1GLOBAL’s evolution from a multi-market telecommunication provider to a global technology-driven mobile connectivity powerhouse.

 
Established in 2022 by experienced tech founders and entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL is a European technology leader driving digital transformation in the global telecommunications market. It operates as a fully regulated Mobile Virtual Network Operator (“MVNO”) in nine countries and as a regulated telecommunications operator in an additional 31 countries. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, 1GLOBAL employs over 450 experts across 13 countries.

Position Overview

A 1Global billing operations analyst is responsible for ensuring the accuracy and completeness of billing transactions related to 1Global’s services, which includes checking invoices, managing rate plans, and potentially corresponding with clients. They work within the company's billing operations, focusing on revenue intake and potentially handling customer inquiries related to billing. Contribute towards the target operating model of invoicing with a high-degree of accuracy guarantee our revenue. Keen eye for detail and are comfortable working with little supervision while coordinating and owning issues to resolution.  

Key Responsibilities

Invoice Accuracy and Completeness: 

Analyzing invoices, ensuring correct charges, and verifying data against rate plans and customer usage.  

Billing Operations: 

Overseeing the billing subsystem, including generating invoices and potentially handling customer inquiries related to billing issues.  

Bill Runs: 

Preparing and executing bill runs, which involves generating invoices for a large number of customers, often on a recurring basis (monthly, quarterly, etc.). 

Data Analysis: 

Analyzing billing data to identify discrepancies, trends, and areas for improvement in billing processes. 

Keeping Updated records: 

Ensuring clients' billing accounts are set up correctly and according to their requirements. 

Client Communication: 

Potentially corresponding with clients regarding billing inquiries or issues via case management, and AM/SDMs inquiries. 

Reporting and Analysis: 

Generating billing reports, analyzing data, and identifying trends or areas for improvement. 

Compliance:  

Ensuring compliance with relevant billing regulations and standards.  

Other duties as assigned: 

Open to handle non-billing task assigned to Billing Operations team. 

Requirements

• Proven experience as a Billing Analyst or similar accounting role 
• Sound knowledge of telecom industry and electronic billing procedures 
• Excellent Excel skills 
• Excellent communication, organisational and time-management skills 
• High attention to detail 
• Commitment to teamwork 
• Ability to work independently and meet tight deadlines 
• General knowledge of accounting principles 

Benefits

Why 1GLOBAL?

• Growth Opportunities: Advance your career in one of the fastest growing telecommunications companies, expanding over 40% year-on-year under the leadership of successful tech entrepreneurs.
• Major Transaction Exposure: Be in the driver’s seat for transactions that will have an impact on the future telco industry.
• Work with a Talented Team: From the Board and the Founders to the Senior Management Team, you will collaborate daily with the most capable and renowned external advisors, and constantly being exposed to talented and driven individuals.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced workplace where innovation is encouraged, and every contribution counts.
• Professional Development: Work alongside industry experts to enhance your skills and knowledge in a cutting-edge field.
• International Experience: Gain opportunities to work in different 1GLOBAL offices around the world as you grow within the company.
• Open Communication Culture: Join a team where your ideas are heard, and open dialogue is encouraged, fostering a supportive and transparent work environment.
• Get Things Done Attitude: Be part of a results-driven team that values efficiency, creativity, and the drive to make a tangible impact in the industry.

1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.