Business Analyst

Job Scope:

• Partner with SLA’s business teams to elicit business and operational requirements.
• Validate user requirements to ensure they are in line with SLA’s long-term strategies and short-term goals.
• Apply professional methodologies and tools (e.g. Design Thinking, Service Design, Theory of Change) to identify current state gaps and challenges, and develop future state design and solutions
• Work with multiple agencies and multi-disciplinary teams to develop user stories, functional/technical specifications and acceptance criteria
• Prioritise user stories, establish the product roadmap and plan the development
• Ensure product readiness for smooth deployment, adoption and operations
• Monitor operations and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems
• Be the internal advocate for product management and agile delivery

Requirements:

• At least 5 years’ experience in a similar capacity (advantageous to having had some Consulting, Software Development and Design experience)
• Strong portfolio that demonstrates proven, hands-on experience in product management and agile delivery
• Working knowledge of low-code and/or high-code development in medium to large software projects
• Good stakeholder engagement and communication skills with ability to influence and pitch ideas
• Prior experience with co-sourcing delivery approach

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