Business Process Analyst

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Our Culture

Your passion, integrity and experience are integral to Cognizant's success. You will join into a dynamic and expanding global leader in IT and Business consultancy where you will be valued for who you are. We take pride in our partnership with our clients, so your ability to add value and provide exceptional service to our clients is fundamental to your success. In return, you will be presented with opportunities to develop your career and collaborate with talented colleagues in a supportive, diverse environment.

At Cognizant we recognize that companies that are open and welcoming to a multi-culturally diverse workforce will thrive with fresh perspectives and collaborative knowledge. Cognizant focuses on promoting & increasing gender diversity and providing a workplace which encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.

Position Summary

The Robotic Process Automation (RPA) Business Process Analyst will excel in RPA (Power automate), presenting both consulting and development skillsets. They will work closely with business stakeholders through completing consulting led RPA process assessments, documenting business processes, communicating to development teams on requirements and having experience in agile RPA delivery. They will collaborate with a client to enable them to deliver and scale RPA solutions. They will play a critical role in the growth of the Cognizant team and its RPA capability across ANZ. One key part of the role will be to identify quality and prioritising opportunities to automate process, demonstrating to clients the achievement of benefits and suggesting process improvements as part of a continuous journey.

Roles and Responsibilities

• RPA Tool understanding. (Uipath, Power Automate desktop, Blue Prism)
• Collaborating with stakeholders to understand “as-is” process, issues, areas for improvement, leveraging system data to confirm conclusions where necessary.
• Document business processes using Process Definition Documents (PDD), Standard Operating Procedures.
• Responsible for documenting business process flow charts using BPMN principles.
• Design clear and understandable “to=be” processes, replay them to the business and get sign off for them to be developed and implemented.
• Work with change management teams to ensure the early adoption of new processes.
• Working on Support and Maintenance activities
• Experience managing daily stand ups, retrospectives leveraging agile methodologies (Scrum).
• Project management: disciplined in managing project scope, timeline, and budget to meet deadlines.
• Work within project schedule constraints, communicating any identified project risks and issues.
• Create Handover Documentation
• Write test cases against the desired requirements.
• Review UAT test plans, run UAT triage and clarification/manage defects.
• Test and confirm the desired requirement has been met considering original ROI.

Mandatory Skills

• Strong analytical and strategic thinking.
• A proactive approach to identifying opportunities and driving solutions independently.
• Able to understand complex processes and simplify where possible, or break down into sub-processes, ability to identify redundancy.
• Able to determine ROI of processes and create business pipeline. Work with the business to identify best cases for automation.
• Possess expert communication and facilitation.
• Working effectively with people at all levels of the organization to understand needs and deploy solutions.
• Familiarity with digital tools and the ability to use statistical models and data to simulate and predict the impact of changes.
• Thoroughness and a focus on detail are important for creating accurate and effective architectural designs.
• The ability to navigate organizational politics and build consensus among different stakeholders.
• Capable of playing a lead role and communicating requirements to both onshore and offshore teams.
• Ability to playback future “to-be” solutions to multiple audiences with varying degrees of technological maturity.
• Familiarisation with JIRA, Confluence tools
• Familiarity with Microsoft power automate.
• Possess excellent communication skills.
• Enthusiastic and unprompted attitude for implementing and developing fresh solutions.
• Knowledge of BPM, RPA, and AI API’s
• Initiative-taker: self-directed and initiative-taking in managing tasks and setting challenging targets to achieve client’s demands.

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.