Business Support Specialist – CEG EMEA

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Reporting To: 

AVP, UKI Major Area Lead – dotted line to Executive Assistant, CEG EMEA 

We are looking for a Business Support Specialist to provide proactive and reliable support to four Major Area Leads in CEG EMEA. This is an excellent opportunity for someone early in their career who is organised, detail-oriented, and eager to develop within an executive support role. The position will involve a mix of responsibilities, including light calendar management, travel coordination, expense reporting, and assisting with special projects. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in enabling senior leaders to perform at their best, we’d love to hear from you.  

Duties will include: 

• Provide day-to-day support to four Area Vice Presidents, ensuring smooth coordination and organisation. 
• Assist with light calendar management, including scheduling internal and external meetings. 
• Arrange travel, including booking flights, accommodation, and preparing itineraries. 
• Process and track expenses in a timely and accurate manner. 
• Partner with the Executive Assistant of CEG EMEA on special projects, gaining exposure to a variety of business initiatives. 
• Act as a first point of contact for queries, helping to direct and prioritise requests. 
• Support ad-hoc administrative tasks to keep projects and operations moving efficiently. 
• Contribute ideas to improve processes and bring fresh perspectives to the team. 

Qualifications

To be successful in this role you have:

• AI Integration: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Collaborative – comfortable working with a diverse set of stakeholders and building strong relationships. 
• Proactive – a self-starter who thrives in a fast-paced, high-growth environment. 
• Organised – structured and methodical, with a knack for creating clarity and order. 
• Discreet – diplomatic and trustworthy, with the ability to handle sensitive information appropriately. 
• Growth-minded – curious and eager to learn, always looking for ways to improve processes and outcomes. 
• Clear communicator – able to convey information concisely and professionally, both verbally and in writing, including for executive-level audiences.
• Rught to work in the country you are applying to  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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