Business Systems Analyst

Business Systems Analyst

Job Summary

As a Business Systems Analyst (BSA), you’ll play a pivotal role in bridging the gap between business needs and technology solutions. You’ll work closely with stakeholders across departments to understand their goals, gather and analyze requirements, and translate them into actionable system enhancements. Your insights will help shape the design and functionality of enterprise systems, ensuring they deliver maximum value and efficiency.

This role demands a strategic thinker with strong analytical skills, a knack for problem-solving, and the ability to communicate complex concepts clearly. You’ll be instrumental in driving digital transformation, optimizing workflows, and supporting the successful delivery of technology initiatives from concept to completion.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Dallas, TX.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Key Responsibilities

· Configure Salesforce features including workflows, validation rules, and security controls.

· Gather, analyze, and document business requirements and user input.

· Develop user stories and create to-be process flow diagrams to support solution design.

· Collaborate with business stakeholders and lead client-facing sessions such as requirements workshops, system demos, UAT, and end-user training.

· Manage project delivery end-to-end, ensuring adherence to budget, timeline, quality standards, and governance protocols.

· Track metrics, enforce compliance, and proactively identify and resolve delivery risks or escalations.

· Lead agile requirements management and testing activities across project phases.

Qualifications

· 4 – 6+ years of experience in Salesforce ecosystem.

· Proven expertise in Salesforce configuration and customization.

· Strong analytical and documentation skills.

· Excellent communication and stakeholder engagement capabilities.

· Demonstrated success in project and delivery management.

· Deep understanding of Agile methodologies and testing frameworks.

· Salesforce Admin Certification required.

· At least one Consulting Cloud Certification (Sales, Service, or Experience Cloud) required.

Other Compensation:

Applications will be accepted until 10/15/2025.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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