C002369 Service Engineer (Printing Services) (CTS) - TUE 19 Aug

Deadline Date: Tuesday 19 August 2025

Requirement: Service Engineer (Printing Services)

Location: Braine-l'Alleud, BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 700

Required Start Date: 29 September 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO COSMIC TOP SECRET

Duties & Role:

The Service Engineer is responsible for the day-to-day delivery of the service within the agreed performance levels. (S)He is the POC and resolves the Incidents and Service Requests related to the printing service and coordinates technical activities with local and remote IT support units. (S)He maintains working relationship with external contractors in close coordination with the Service Delivery Manager.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance.
• Proven experience in IT Service Delivery
• Working knowledge of Enterprise Level printing software (i.e. Uniflow)
• Previous Experience in supporting "Follow Me" printing solutions
• Work Experience (5+) with the Management of multiple print servers at remote locations
• Proven experience handling customer and vendor relationship
• Working knowledge of ITIL and its processes
• Proficient in the creation and maintenance of Service documentation (Standard Operation Procedures and Instructions)
• [Desirable] Previous experience in multinational environments.