Call Centre Representative

AXION RECRUITMENT O.E. is seeking a dedicated and enthusiastic Call Centre Representative to join our dynamic team in the rapidly evolving Information Technology and Services industry. In this role, you will be at the forefront of customer interaction, serving as a vital link between our clients and the innovative solutions we provide. You will be responsible for addressing customer inquiries, resolving issues, and ensuring all service requests are handled swiftly and professionally. This position demands excellent communication skills and a knack for problem-solving, as you will be managing a variety of customer needs and queries. Your role will not only involve responding to calls but also proactively engaging with customers to understand their experiences, ensuring they feel valued and understood. You will play an essential role in enhancing customer satisfaction and loyalty by providing timely support and guidance. Working in a team-oriented environment, you will have the opportunity to collaborate with various departments to improve our service delivery, contributing to the overall success of the company. If you are passionate about technology and customer service, and eager to grow your career in a supportive environment, we would love to meet you!

Responsibilities

• Handle inbound and outbound calls in a timely manner.
• Provide accurate information and assistance to customers regarding products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve overall customer experience.
• Identify opportunities for upselling and cross-selling products and services.
• Stay updated on product knowledge, policies, and promotions to assist customers better.

Requirements

• High school diploma or equivalent; additional education in relevant fields is a plus.
• Previous experience in a call centre or customer service role is preferred.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• Proficiency in using computers and familiar with customer management software.
• Excellent problem-solving skills and a proactive attitude.
• Ability to work independently and as part of a team, demonstrating flexibility and initiative.

Benefits

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