Job Title: Client Account Manager
Employment Type: Part‑Time (100–120 hrs/month) | Remote
Compensation: Competitive, based on experience and location
About Us
At Drop Zero Digital, we partner with e‑commerce brands to engineer high‑impact email marketing programs. Our work has driven over $10 million in email revenue through thoughtful segmentation, human‑centered design, and conversion‑focused automations. We’re a fully remote, high‑ownership team that values clear communication, continuous improvement, and collaborative problem‑solving.
Requirements
- Manage 5–7 client accounts from onboarding through quarterly strategy reviews
- Serve as the client’s strategic partner: anticipate needs, address questions, and deliver proactive insights
- Coordinate cross‑functional execution with copywriters, designers, and technical strategists
- Audit and optimize Klaviyo campaigns: QA assets, analyze performance data, and recommend actionable improvements
- Prepare concise performance reports that highlight opportunities and drive decision‑making
What We're Looking For:
- Experience: Minimum 1 -2 year in client or project management (agency or e‑commerce background preferred)
- Communication: Fluent in English with strong written and verbal skills
- Initiative: Self‑starter who manages tasks independently and meets deadlines without constant oversight
- Tech proficiency: Comfortable learning or using Klaviyo, Slack, Trello, and Google Workspace
- Availability: Core overlap in CET business hours (10 am–2 pm or 3 pm–7 pm), with occasional flexibility for US morning calls
Nice-To-Haves:
- Experience crafting email copy, creative briefs, or broader email marketing strategy
- Ability to interpret data and present insights to both technical and non‑technical stakeholders
- Prior remote‑work experience with strong self‑management skills
Benefits
- Ownership & growth: Lead initiatives end‑to‑end and expand your responsibilities over time
- Learning support: Annual professional development stipend to help you sharpen your skills
- Flexible, remote‑first culture: Autonomy to structure your day and collaborate with a supportive team
We look forward to learning how you can contribute to our team!