Client Account Manager

Alex Staff Agency
Full-time
On-site

An international company is looking for an experienced Client Account Manager.

For over 15 years, the company has been successfully serving clients in the field of payments and money transfers. Its team provides flexible and innovative financial solutions, freeing clients from bureaucratic constraints and simplifying financial management.

With offices in Saint Petersburg and Cyprus, the company supports clients across different regions of the world.

This is a fully remote position, working with B2B clients worldwide.

Your Responsibilities:

  • Handle incoming emails and requests from European B2B clients
  • Lead negotiations and guide clients through to contract signing
  • Manage relationships with contractors: coordinate translations, control document flow
  • Resolve operational issues and maintain communication with management
  • Maintain accurate client records in the CRM system

Requirements

  • Proficient user of Microsoft Excel (formulas, pivot tables, filtering)
  • Experience working with contracts and primary accounting documents (invoices, bills, acts)
  • Understanding of document flow between Russian and international companies
  • Experience working with CRM systems (e.g., Bitrix, 1C)
  • Background in B2B service sales
  • Strong written communication skills via messengers (e.g., Telegram, WhatsApp)
  • Ability to handle client objections professionally
  • Ability to multitask efficiently in a remote work environment
  • Excellent written Russian and English (minimum A2+ level)

Nice to Have:

  • Higher education in Economics or Finance
  • Experience in payment systems or companies with complex pricing structures
  • Familiarity with the logistics industry
  • Team management experience (5–6 people)

Benefits

  • Competitive salary
  • Flexible remote schedule
  • Supportive and friendly team
  • Non-routine, meaningful tasks
  • Opportunities for professional and career growth