Client Management Specialist

Job Summary

We are seeking a skilled SME-Customer Service PR with 2 to 3 years of experience to join our team. The ideal candidate will excel in Customer Service Management and MS Excel with a strong focus on enhancing customer and user experiences. This work-from-home position requires a proactive approach to managing customer interactions and improving service delivery during day shifts.

Responsibilities

• Manage customer inquiries efficiently to ensure high satisfaction levels.
• Utilize MS Excel to analyze customer data and generate insightful reports.
• Collaborate with cross-functional teams to enhance customer service processes.
• Develop strategies to improve customer experience and retention.
• Provide timely and accurate information to customers regarding products and services.
• Implement feedback mechanisms to gather customer insights and drive improvements.
• Monitor customer service metrics and identify areas for improvement.
• Assist in the development of training materials for customer service representatives.
• Ensure compliance with company policies and procedures in all customer interactions.
• Support the implementation of new customer service technologies and tools.
• Facilitate communication between customers and internal teams to resolve issues.
• Contribute to the creation of a positive and efficient work-from-home environment.
• Maintain up-to-date knowledge of industry trends and best practices. Qualifications
• Demonstrate proficiency in Customer Service Management and MS Excel.
• Exhibit strong analytical skills to interpret customer data effectively.
• Possess excellent communication and interpersonal skills.
• Show a keen understanding of customer and user experience principles.
• Display the ability to work independently and manage time effectively.
• Have a proactive approach to problem-solving and process improvement.
• Be adaptable to changing customer needs and service environments.

Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel