Client Partner - Retail (Pacific Northwest)

Leading at Cognizant

This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: Drive our business strategy and inspire teams around our future. Live the leadership behaviors, leading themselves, others and the business. Uphold our Values, role modeling them in every action and decision. Nurture our people and culture, creating a workplace where all can thrive.

At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture.

About the role

As a Client Partner - Retail (Pacific Northwest), you will play a pivotal role in driving accelerated growth targeting a 2x increase over the next 2 - 3 years for our retail portfolio in the Pacific Northwest region. You will be a key member of the Retail Commercial Team, working collaboratively with internal stakeholders, cross-functional teams, and clients to deliver strategic value and foster long-term partnerships.

In this role, you will:

- Act as the leader of the portfolio and key account to drive new, renewal, and expanded business opportunities, revenue streams, profitable growth, and client satisfaction for all Cognizant solution portfolios

- Regularly reviews portfolio and account performance metrics and client satisfaction with Cognizant senior management, engagement, delivery, operations, and finance teams to optimize account performance

- Manage portfolio and corresponding account P&L to meet or exceed specified revenue and profitability targets

- Stays current with industry trends, market developments, and technology changes with potential to impact the client’s business

- Acts as a trusted adviser to clients, builds and leverages C-level account networks, and maintains excellent client satisfaction on behalf of Cognizant

- Formulates winning long-term account growth plans through collaboration with multiple Cognizant stakeholders (service lines, innovation teams, partners, business teams)

- Drives execution of Cognizant’s agenda (i.e., digital / transformation / innovation) into the client’s business eco-system

- Develops and leverage strategic partnerships and alliances to Cognizant’s advantage (e.g., Google, Salesforce, Microsoft, AWS)

- Establishes high-level and tactical relationships with all internal Cognizant stakeholders to ensure portfolio/account success (e.g., sales, operations, marketing, on-shore & off-shore delivery)

- Consistently demonstrate the Cognizant Way to Lead, which means operating with Personal Leadership (building trust, collaboration, and inclusion), Organizational Leadership (driving vision and purpose, demonstrating a strategic and enterprise mindset, and creating and communicating a bold direction that inspires purpose), and Business Leadership (exemplifying client focus, managing ambiguity with accountability and results, and operating with financial acumen)

What you need to have to be considered

· 15-20 years of industry domain experience with at least 10+ years in account management and business development roles

· Experience in managing large, multimillion-dollar client P&L, including reporting and metric assessment

· 5+ years of Retail in-domain experience with a broad network of contacts

· Growing market presence and influence across various social media and marketing platforms

· Strong track record of managing different selling contexts, ranging from sales, new sales, sales programs, and existing annuity business

· Extensive experience in positioning and selling digital services / solutions

· Embodiment of the Cognizant Way to Lead: Leading Self, Leading Others, & Leading the Business

· The embodiment of Cognizant’s Values of: Work as One, Dare to Innovate, Raise the Bar, Do The right Thing, & Own It

These will help you succeed

· 10 years of executive selling experience in an industry-relevant consulting firm or professional services account engagement role

· Experience in managing large, extensive, global clients involving globally complex deals

· In-depth understanding of the client business, technology, and services sales domains to be selling into

· Experience in off-shore delivery models and in managing globally dispersed teams

· Master’s degree in technology, MBA degree, or equivalent experience

Work model -

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in Portland, OR.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.