Position Purpose:
We are seeking a dynamic and results-driven Client Relationship & Partnership Manager with a proven track record in acquiring and managing VVIP clientele and corporate partners in the luxury segment. The ideal candidate will be responsible for developing high-impact engagement strategies, strengthening loyalty with existing high-net-worth clients (HNWIs), and identifying new partnership opportunities that enhance the prestige and growth of our luxury brands.
The ideal candidate is entrepreneurial & independent, possesses strong interpersonal skills with connections of HNWIs. The role reports to the General Manager.
Principal Accountabilities/ Scope:
1. Client Acquisition & Retention:
- Proactively identify, approach, and convert new VVIP clients and corporate accounts.
- Cultivate long-term relationships with top-tier clients, ensuring exceptional experiences that reflect brand prestige.
- Drive clienteling initiatives and elevate the customer journey across all touchpoints.
2. Partnership Development:
- Build and manage strategic partnerships with luxury-related businesses (e.g., supercar, private clubs, fine dining, art, and hospitality sectors).
- Identify and execute exclusive co-branding opportunities, private events, and collaborations that attract high-value clients.
3. Client Insights & Personalization:
- Utilize CRM data and client insights to craft personalized experiences, gifting programs, and concierge-level service.
- Develop loyalty-building strategies and high-touch service models for key clients.
4. Event Strategy:
- Lead the planning and execution of bespoke events, private previews, and brand experiences targeting HNWIs and corporate partners.
- Ensure all events reflect the image and positioning of the luxury brand and achieve ROI.
5. Collaboration & Reporting:
- Work cross-functionally with brand, retail, and marketing teams to align on client initiatives and performance KPIs.
- Report on client acquisition performance, ROI of partnerships, and client satisfaction metrics.
Requirements
- Qualifications
- Proven experience (5–8+ years) in client relationship management within the luxury retail or high-end services industry (e.g., fashion, beauty, jewelry, hospitality, automotive).
- Demonstrated success in acquiring and managing VVIP or UHNW clients, with a strong personal network in luxury and corporate circles.
- Previous exposure to luxury retail clienteling, CRM strategies, and VIP events is essential.
- Strong interpersonal, negotiation, and communication skills; fluent in English (additional languages a plus).
- Sophisticated, client-centric mindset with an ability to navigate luxury environments with poise and discretion.
- Ability to work independently and collaboratively in a fast-paced, high-performance culture.
- Excellent presentation, proposal writing, and relationship-building skills.
- Strong understanding of luxury market dynamics, client behaviors, and competitive landscape.
2. Education:
- A Degree holder in Business Management, Public Relation or client management or relevant specialisation.
Key Success Factors:
- Existing relationships with private banks, elite clubs, or high-end lifestyle services is a strong advantage.
- Background in luxury beauty, fashion, jewelry, or hospitality sectors is highly preferred.
- Excellent communication and presentation skills.
- Proven track sales record in a target driven environment.
- Strong people management experience with the ability to motivate, inspire, coach and develop people.
- Meticulous with a strong analytical mind.
- Creatively driven to think out of the box.
- Strong ability to multi-task; strong project management skills with good time management ability.
- Have a keen interest, a good eye and passion for beauty and luxury.
Benefits
AL , PH , Provident Fund, Group Insurance ,and Dental claims