The Client Services Representative will assist customers with questions, and concerns, and educate them on the client’s products and services. The successful person in this role will encourage a direct and positive relationship with customers.
Job Responsibilities
- Answer a minimum of 30 inquiries via email, phone, or chat in a professional and upbeat manner;
- Resolve client cases for the client services team;
- Educate clients on searches, forms needed for searches, and the adverse action process;
- Assist clients with new user accounts, during the ordering process, and train clients to use the portal;
- Train new clients on the billing process;
- Assist other departments in obtaining information and forms needed from clients to perform searches;
- Perform other duties as assigned.
Requirements
- Has experience working in a background screening company
- Has experience with verification processes such as employment, education, or reference checks
- Has any leadership or management experience
- Ability to maintain regular and punctual attendance;
- Able to thrive in a fast-paced environment;
- A natural problem solver and is focused on creating solutions;
- Can adapt quickly to a changing environment;
- Can work well independently but understand the importance of teamwork;
- Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.
- High School Diploma or equivalent required;
- 1+ years experience in a Clients Services Department in a call center environment preferred;
- Working knowledge of G-Suite and Microsoft Office products;
- Experience in Salesforce preferred;
- Proven ability to build, nurture, and retain client relationships;
- Able to sit at a desk and work on a computer for prolonged periods;
- Navigate easily between multiple windows/browsers, perform extensive internet research, and type 45 WPM.
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.