Client Success Manager (Amazon Experience)

Job Position: Senior Account Manager, Senior Client Success Manager

Work Arrangement: Remote (LATAM based)

Job Type: Full-time, Independent Contractor

Work Schedule: Full-Time (40 hours per week) | Monday to Friday | 8:00 AM – 1:00 PM EST

About Pearl Talent:

At Pearl, we know that although opportunities aren’t created equal in the world, ambitious talent is. And it’s our mission to give hires from around the world who are sharp and hungry the opportunity to earn far more than they would in their home countries while learning from founders and Entrepreneurs who have raised and made tens of millions to billions.

Our clients are fast-growing startups and phenomenal US based businesses that have raised over $3B in funding from Sequioa, a16z, Founders Fund, Y Combinator, and other top VC firms.

I’m a 3x founder and most recently was investing into deep tech companies as COO of a fund in SF: . I grew up in the Philippines myself—which is why I care so much about giving international talent opportunities to work at the best companies in the world) and most recently was investing.

My cofounder is a 3x founder as well. Pearl was born out of a 3 year project solving our own hiring needs for our last businesses. This has given us a unique and differentiated view into how to hire and retain the best talent and then build a business model that fits around the north star goal of hiring. Our competitors build a business product maximizing profit and not client and talent success. For this reason, we’re winning big.

This is a completely WFH opportunity, where you’ll come in and help build up and set the direction of our fast-growing client success team. We’ll need someone who can work ET hours.

Hear why we exist, what we believe in, and who we’re building for: Watch here.

Why Work with Us?

We’ve bootstrapped our company to millions in revenue and running profitability within our first year. We’re now on year three with 10x growth in the last calendar year. Joining Pearl is for the hungry, relentless, extreme owners, and team over everything individuals. We live by our values (below)— if the values do not 100% align with you, do not apply— you will fail here.

About the Role

We are looking for a Client Success Manager to be the main point of contact for our clients. In this role, you will guide them through our audit process, ensure they are always informed, and advocate for their needs internally.

You don’t need to come with technical expertise on day one, but you must be confident, organized, and quick to learn our tools and services.

This position is all about communication, relationship-building, and execution. Your goal is to make every client feel like a priority and a true partner in the process.

Requirements

Who You Are

• Personable and confident in client-facing conversations.
• Experienced in account management, vendor management, or client services roles.
• Organized and detail-oriented with excellent follow-through.
• Comfortable learning new tools and technical workflows quickly.
• A proactive communicator who keeps everyone aligned.
• An advocate for the client experience, both externally and internally.

Responsibilities

• Serve as the primary contact for a portfolio of clients.
• Keep clients updated, engaged, and clear on next steps throughout the audit process.
• Collaborate with internal teams to ensure client needs are met on time and with quality.
• Translate client goals or concerns into clear, actionable items for the team.
• Learn and speak confidently about our tools, services, and workflows.
• Track client progress and manage tasks across multiple accounts.
• Gather client feedback and surface opportunities for process improvement.
• Onboard new clients and document their service preferences to ensure alignment.
  
  
  Must Have
• English C1 or native proficiency (written and verbal).
• 3+ years in a client-facing role, preferably in eCommerce, tech, or consulting.
• High standards for service, communication, and organization.
• Ability to collaborate across teams and prioritize multiple projects at once.
• Experience using platforms like ClickUp, Slack, Google Suite, and Zoom.
• Curiosity about Amazon systems and a desire to grow with a scaling company.
  

Bonus Experience

• Familiarity with Amazon Seller Central or Vendor Central.
• Background in retail, consumer brands, or financial recovery services.
• Experience working in a startup, boutique agency, or tech-enabled service firm.

Benefits

• Fully WFH, forever

• Unlimited PTO
• Health Benefits
• Annual team retreat
  

Values

🏆End-Goal Obsession - Real outcomes over effort

🎯Extreme Ownership - "How am I securing the success of this" vs waiting for others when blocked.

💬Direct, Caring Communication - With love - What Why How

🧪Celebrate Experimentation - Bold bets for hockey-stick growth

📈Relentless Growth Mindset - Push limits, ask for what you need

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.