Role Overview
We’re looking for a driven and resourceful Client Success Manager to join our
team. This role is critical in managing client relationships, ensuring campaign
success, and supporting growth through excellent service and strategic
thinking. You’ll work closely with media agencies, internal ops teams, and
external partners to deliver meaningful outcomes for clients.
Key Responsibilities
• Act as the primary point of contact for assigned clients
• Manage end-to-end campaign delivery, from briefing through
execution and reporting
• Develop strong relationships with agency and direct brand teams and
key decision-makers
• Monitor campaign performance and proactively flag optimisation
opportunities
• Collaborate with internal teams (AdOps, design, tech) to deliver high-
quality work
• Lead client meetings, post-campaign reviews, and status updates
• Assist in upselling and identifying new opportunities within existing
accounts
• Maintain accurate records of client interactions and feedback
• Proactively manage timelines and follow ups to ensure briefs, creatives,
and approvals are received on time for campaign launches
• Work with the billing and operations team to ensure smooth invoicing
and post-campaign documentation• Assist in training or onboarding junior team members or interns when
needed
• Support in compiling case studies and performance reports to
showcase campaign success
• Keep up with digital advertising trends and competitor activity, sharing
insights that can inform client strategy
• Represent the company in client meetings, industry events, and
agency check-ins as needed
• Contribute to internal brainstorms or product feedback sessions to
improve our offerings
• Assist in crafting campaign proposals, including pulling relevant insights,
aligning with media briefs, and ensuring a clear value proposition
• Collaborate with internal teams (AdOps, design, product, CS) to
develop pitch decks, rate cards, and tailored campaign solutions
• Support the business development process by preparing supporting
documents for proactive or reactive pitches to agencies and direct
clients
• Contribute strategic thinking during proposal development to align our
media formats and platforms with client KPIs
Requirements
Ideal Candidate
• 3–4 years’ experience in a client-facing digital media or advertising role
• Familiarity with programmatic, digital display, or performance
marketing is a plus
• Strong interpersonal and communication skills
• Can work independently and manage multiple projects at once
• Comfortable with fast-paced environments and solution-oriented
thinking
• Good understanding of how media agencies operate
• Energetic, organised, and client-obsessed
Benefits
What We Offer
• An ambitious, innovative team with room to grow
• Direct involvement in shaping African ad-tech
• Fully remote work flexibility (Hybrid in near future)
• Competitive salary
• A chance to build with a company pushing boundaries in the digital
media space
• Exposure to cross-market collaboration and culture immersion with our
Kenya and South Africa teams