Community& Support Specialist

Tamatem’s LiveOps & Community Specialist

As a LiveOps & Community Specialist at Tamatem, you will own the daily execution of live operations and community initiatives across our mobile game titles. Your goal is to drive player engagement, satisfaction, and retention by ensuring seamless delivery of events, communication, and content. You will work cross-functionally with QA, CS, BI, Marketing, and Product teams to coordinate and optimize in-game experiences and out-of-game community interactions.

Your role within Tamatem’s world:

·        Manage and maintain the LiveOps calendar including in-game bundles, promos, seasonal events, and leaderboards.

·        Coordinate with relevant teams to ensure on-time launches and issue-free deployments.

·        Handle VIP (whale) communication through Discord, WhatsApp, and in-game channels, with fast response times.

·        Deliver timely player incentives, compensation, and follow-ups to maximize retention.

·        Operate and optimize the Content Creator Program: onboarding, tracking, reporting, and fraud flagging.

·        Monitor support tickets, triage escalations, and ensure community feedback is looped back to product teams.

·        Respond to app store reviews (Google Play & iOS) in Arabic and English while monitoring sentiment trends.

·        Update and maintain FAQs, game guides, knowledge bases, and community wikis across languages.

·        Moderate and manage Discord and social channels, run polls, giveaways, and share key insights.

·        Execute community-driven events such as contests, shout-outs, and surveys.

·        Coordinate content requests, QA assets, and manage proper rollout and store configurations.

·        Draft changelogs, “What’s New” text, and assist with staging builds and release communication.

·        Compile and analyze community and LiveOps performance data; update dashboards and highlight anomalies.

·        Gather player feedback across channels and translate it into actionable briefs for product teams.

·        Support ASO tests, influencer campaigns, and operational tasks across other Tamatem titles as needed.

This role requires flexibility to work in 24/7 shifts, including weekends.

Job Requirements:

·        2–5 years of experience in LiveOps, community management, or product operations, preferably in mobile gaming.

·        Strong command of Arabic and English – both written and verbal.

·        Hands-on experience with tools such as Jira, Firebase, Google Sheets, and Discord moderation tools.

·        Ability to work with data, spot trends, and communicate insights clearly.

·        Highly organized, proactive, and detail-oriented with the ability to manage multiple tasks under tight deadlines.

·        Passion for mobile games, player communities, and customer-centric experiences.

This role requires flexibility to work in 24/7 shifts, including weekends.

Required Skills:

·        Excellent time management and coordination abilities

·        Effective communication and community engagement

·        Technical know-how with game tools and CRM systems

·        Fast learner with adaptability to shifting priorities

·        Problem-solving and ownership mindset

·        Data-driven thinking with basic analytical interpretation

Required Knowledge:

·        Game lifecycle and player retention best practices

·        Customer service platforms (e.g., Helpshift or similar)

·        Mobile game monetization and engagement strategies

·        Social media, Discord, and creator ecosystem dynamics

·        Localization and content publishing workflows

·        Basic understanding of performance metrics (DAU, ARPDAU, churn, etc.)