Component Application Specialist - Undercarriage

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

To serve as a senior Undercarriage consultant at Caterpillar and subject matter expert in a specialised parts and service marketing field or specialty area where decisions and recommendations are made for strategic advantage and contribute to Percent of Parts Sales for Caterpillar branded parts growth.

What You Will Do

As a Component Application Specialist - Undercarriage for Construction Industries, you will serve as the expert responsible for the development and execution of specialized initiatives to drive profitable parts and service revenue and POPS growth. The role of this assignment is that of an individual contributor who has established a reputation as an expert in a specific parts and service marketing field. Assignments/projects are complex and strategic in nature.

Leadership skills and the ability to sell ideas are fully developed. As an individual performer or as the project leader of a generally small group/task force of technical or marketing people a reputation as an expert begins to develop. Must communicate effectively across product, industry, dealer and/or customer audiences to gain understanding and acceptance of ideas and recommendations. Proven leadership in innovation of new or improved ideas/processes is key to this role, along with the execution to the market.

Work across various functional business units to achieve parts and services objectives and work with global partners along with districts, dealers and customers to implement services marketing activities and drive parts growth.

Duties may include:

• Document and disseminate Aftermarket Critical Customer Requirements, in support of parts & services development, throughout the Undercarriage Component lifecycle in the Construction Industry segment

• Collect and prioritize Unmet Customer Needs, with a focus on where we lose and the reasons why

• Define optimal set of aftermarket solutions for each machine and/or product, considering Total Cost of Ownership (TCO) requirements

• Work with Machine and Component Product Groups to ensure aftermarket Parts & Service NPI deliverables are met

• Along with Service Marketing, develop customer messaging – key attributes and value proposition

• Develop Dealer Aftermarket Parts & Services Sales Training – Content and delivery methods

• Represent aftermarket VOC & VOB
  

What You Have

• University degree preferably in engineering, business or marketing

• Understanding of Undercarriage parts marketing, Undercarriage product and/or field experiences

• Broad business background, specific long-term product or industry knowledge

• Proven ability to cultivate strong relationships with stakeholders across all organizational levels

• Excellent interpersonal skills, fostering collaboration and cooperation both within the business unit and externally

• Ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve differences

• Prior engagement with government agencies, national associations, dealer networks, and customer groups

Top Candidates Will Also Have

• Excellent communication skills with expertise in delivering presentations and conducting training sessions

• Demonstrated experience in managing projects from initiation to completion

• Proficiency in data analysis

• Accomplished in the use of business tools for communicating ideas

• Ability to deal with sensitive issues, mentor and coach, and/or persuade others on new methods of equipment application, new technology and distribution methods

• Highly motivated self-starter who thrives in collaborative team environments

Additional Information

• This position requires working onsite five days a week

• Require extensive travel to understand regional or worldwide business condition - travel 25-50%, domestic and international.

How We Support You (Employee Benefits):

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance. (prorated based upon hire date).

Final Details

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of Singapore which can be found through our employment website at www.caterpillar.com/careers.

About Caterpillar

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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