Content Designer

Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Communications team brings the Dropbox story to life and shares it with the world. We turn ideas into impact by crafting authentic narratives that build trust, spark engagement, and bring our mission to life. We are purposeful storytellers, creating alignment and clarity across channels and audiences to shape powerful messages that strengthen our brand both inside and outside Dropbox. Whether we're launching products, amplifying customer voices, or securing strategic speaking opportunities, we remain true to our values of transparency and authenticity. If you're a storyteller excited about helping people inside Dropbox and around the world connect with our product, brand, and vision, join our Communications team. Areas of work include Public Relations, Internal Communications, Executive Communications, Corporate Communications, Media Relations, Crisis Communications, and Thought Leadership.

Role Description

We’re looking for an experienced content designer to help improve and innovate on our core product experience—the foundations of Dropbox. You’ll craft content strategy and UX writing for features that help millions of people do amazing work every day.  The role is on the newly centralized Content Design team within the Writing Studio, which is responsible for the quality, consistency, and excellence of writing across the company. While having regular touchpoints with other content designers, you’ll embed on the Core Experience Design team. You’ll join the design team’s meetings and design crits, and work closely with product designers, product managers, engineers, researchers, and more.  On Core Experience, you’ll own content design for key areas of our product like feature adoption, quality improvements, and customer retention. You’ll be responsible for developing and maintaining consistent language across web, mobile, and desktop platforms, making Dropbox feel seamless and easy to use. 

Responsibilities

• Own the content strategy and UX writing across core Dropbox features
• Deliver high-quality UX writing for menus, onboarding, settings, and core user flows
• Translate complex concepts into friendly, easy-to-understand experiences
• Align your work to business goals, user needs, and our style guides
• Create, maintain, and socialize content guidelines
• Craft content informed by user feedback, metrics, technical constraints, localization, and accessibility
• Partner closely with product designers, engineers, product managers, researchers, and other stakeholders
• Prioritize across a broad range of needs to focus on the highest impact projects
• Workshop with a first-class team of content designers, improving your work and raising the quality bar for Content Design
• Collaborate with product marketers and other partners to align messaging

Requirements

• 5+ years of professional writing experience, including 3+ years focused on in-product content
• A knack for crafting end-to-end experiences and translating technical talk into people speak (we like humans)
• Experience following and creating writing style guidelines
• Experience writing for mobile apps and/or across platforms
• Skill in prioritizing with competing projects and stakeholders
• Experience partnering with designers, researchers, product managers, and engineers
• A portfolio of content design (please include this with your application)

Preferred Qualifications

• Experience working on onboarding and cancellation flows 
• Experience iterating on a mature product
• Passion for building team culture
• Skill in demonstrating the impact of Content Design 

Compensation

Canada Pay Range
$100,700—$136,300 CAD

The range listed above is the expected annual salary/OTE for this role, subject to change.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Benefits

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage*
• Retirement savings through a defined contribution pension or savings plan**
• Flexible PTO/Paid Time Off policy in addition to statutory holidays, allowing you time to unplug, unwind, and refresh
• Income Protection Plans: Life and disability insurance*
• Business Travel Protection: Travel medical and accident insurance*
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including: Parental Leave, Fertility Benefits, Adoptions and Surrogacy support, and Lactation support
• Mental health and wellness benefits

Additional benefits details are available upon request.

*Where group plans are not available, allowances may be provided

**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.