Proactive Technology Management is looking for an experienced, creative, and detail-oriented IT Support Technician in the Detroit Metro area to join our team. This role demands strong communication, writing, and technical skills, along with a consultative mindset and the ability to guide clients through complex and sensitive security challenges. Success in this position requires sharp attention to detail, critical thinking, and a calm, personable demeanor. If you're passionate about helping businesses stay secure and compliant while keeping things practical and human, we want to hear from you.
Location:
We are looking for someone to work full time in the Detroit Metro area. This is a hybrid position that will include both remote and onsite work.
Proactive Technology Is Different:
- Monthly check-ins and annual path planning
- Defined path for career development and personal growth
- Fun, team-based approach
- Constantly learning new tech
- We are Nuts about IT
Key Responsibilities:
Microsoft 365 Security & Breach Remediation
- Secure and configure Microsoft 365 environments to align with regulatory and security best practices
- Identify and remediate threats within Microsoft 365, including DLP, sensitivity labels, and threat detection tools
- Support clients through security incidents with technical guidance and calm, clear communication
Policy Writing
- Draft security policies tailored to each client's environment, regulatory needs, and vendor relationships using ControlMap as a guide
- Write clearly, professionally, and accurately with no use of generative AI; this is a high-integrity writing role
- Communicate the purpose and impact of policies in practical terms clients can understand
Security & Risk Assessments
- Lead vendor and cyber insurance assessments, from simple questionnaires to complex, evidence-based reviews
- Analyze penetration test results and develop actionable remediation plans
- Coordinate with internal teams to address vulnerabilities and compliance gaps
Compliance Support
- Demonstrate working knowledge of SOC2, ISO, and similar frameworks
- Guide and support clients through audit preparation and remediation
Requirements
This is a fast-paced and dynamic position requiring a strong grasp of security fundamentals. The ideal candidate is a detail-oriented security professional who can write clear, customized policies, guide clients through complex assessments, and handle sensitive situations with confidence. This role requires strong communication, technical know-how, and the ability to work independently.
Must Have:
- 5+ years of IT Support experience
- 5+ years of Security experience
- Extensive experience configuring and remediating Microsoft 365 environments for security and compliance
- Extensive experience leading vendor risk, cyber insurance, and compliance assessments with minimal oversight
- Above and beyond customer service
- Creative mindset
Good To Have:
- Bachelor's degree
- IT-related certifications
- MSP Experience
- Experience working directly with auditors or certification bodies
- Background in client-facing roles during security incidents or remediation projects
Responsibilities:
- Monday - Friday schedule
- One Saturday per month for the first 18 months
- Some travel may be required
Benefits
- Full Medical Benefits
- 10 Days Paid Vacation
- Full Time
- Dental & vision insurance
- 401(k) matching