Patrique Mercier Recruitment is pleased to offer an exciting opportunity for a Croatian Speaking Customer Support representative within the Banking sector. This role is essential for providing high-quality service to Croatian-speaking clients, assisting them with their banking inquiries and ensuring a smooth customer experience. If you are fluent in Croatian and possess a passion for customer service in a dynamic financial environment, we encourage you to apply!
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat in Croatian.
- Assist customers with inquiries regarding banking products, services, and account management.
- Effectively resolve customer complaints and provide solutions to enhance satisfaction.
- Educate customers about available banking services and assist them in making informed decisions.
- Maintain accurate records of customer interactions and inquiries.
- Collaborate with team members to improve service processes and quality.
Requirements
- Fluency in Croatian (both spoken and written) is required.
- Strong communication and customer service skills.
- Previous experience in customer service, preferably in the banking or financial sector.
- Excellent problem-solving skills with a focus on enhancing customer satisfaction.
- Ability to work effectively in a fast-paced environment.
- Willingness to learn about banking products and services.
- Familiarity with customer service software is an advantage.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )