Patrique Mercier Recruitment is excited to seek a Croatian Speaking Email Support Specialist to join our dynamic support team. In this role, you will be responsible for providing high-quality email support to our Croatian-speaking customers, addressing their inquiries and resolving any issues they may encounter with our products and services. Your strong communication skills and dedication to customer service will be instrumental in creating a positive experience for our clients. If you are fluent in Croatian and love helping others, we would be delighted to hear from you!
Responsibilities
- Deliver outstanding email support to Croatian-speaking clients, ensuring prompt and thorough responses to their inquiries.
- Identify and solve customer issues based on their requests and feedback.
- Clearly articulate solutions and guide customers in resolving their concerns effectively.
- Keep accurate records of customer interactions and maintain documentation in the support system.
- Collaborate with team members to improve support processes and address common challenges.
- Stay informed about product details and updates to provide accurate information to customers.
Requirements
- Fluency in Croatian (both written and spoken) is essential.
- Strong written communication skills for engaging effectively with customers via email.
- Prior experience in customer service or email support roles is preferred.
- Excellent problem-solving abilities and critical thinking skills.
- Attention to detail and the capability to handle multiple inquiries simultaneously.
- Able to work independently and collaboratively within a team.
- Familiarity with customer support tools or CRM systems is advantageous.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training