Patrique Mercier Recruitment is pleased to announce an opening for a Croatian Speaking Entertainment Services Advisor. In this rewarding role, you will be responsible for assisting our Croatian-speaking clients with their inquiries regarding our diverse entertainment services. Your fluency in Croatian and your commitment to outstanding customer service are essential for ensuring a delightful experience for our clients. If you are passionate about the entertainment industry and enjoy helping others, we encourage you to apply!
Responsibilities
- Provide support to Croatian-speaking clients related to entertainment services, events, and bookings.
- Deliver exceptional customer service through phone, email, and live chat communication.
- Address client concerns and resolve booking-related issues efficiently.
- Maintain detailed records of client interactions for follow-up and quality assurance.
- Collaborate with various internal teams to enhance service delivery based on client feedback.
- Stay informed about upcoming events and industry trends to better assist clients.
Requirements
- Fluency in Croatian (both written and spoken) is required; proficiency in English is advantageous.
- Strong communication and customer service skills.
- Previous experience in customer support or the entertainment field is preferred.
- Excellent problem-solving skills and attention to detail.
- A genuine interest in entertainment and a commitment to client satisfaction.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with customer relationship management software is a plus.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )