Patrique Mercier Recruitment is a prestigious recruitment agency focused on connecting skilled individuals with promising career opportunities in Greece. We are currently in search of a Croatian Speaking Marketplace Customer Representative to join our dynamic team. In this important role, you will be responsible for providing exceptional support to our Croatian-speaking customers across various online marketplaces. Your fluency in Croatian will be vital for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. If you are enthusiastic about customer service and enjoy working in a fast-paced environment, we encourage you to apply!
Responsibilities
- Deliver outstanding customer support via phone, email, and chat for our online marketplace.
- Handle customer inquiries regarding products, orders, and marketplace policies efficiently.
- Effectively resolve customer complaints and issues to maintain a positive shopping atmosphere.
- Assist customers in navigating the marketplace and understanding product details.
- Keep accurate records of customer interactions and feedback for service enhancement.
- Collaborate with colleagues and coordinate with other departments to ensure timely resolution of customer concerns.
- Stay informed about marketplace trends, product knowledge, and industry news to provide knowledgeable support.
Requirements
- Fluency in Croatian (both written and spoken) is essential.
- Excellent communication and interpersonal skills.
- Prior experience in customer service or relevant marketplace roles is preferred.
- Strong analytical and problem-solving abilities focused on customer satisfaction.
- Ability to work effectively both independently and as part of a team.
- Familiarity with online marketplace systems is a plus.
- Proficient in customer relationship management (CRM) software and digital communication tools.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )