Patrique Mercier Recruitment is pleased to present an exciting opportunity for a Croatian Speaking Multilingual Support Representative. In this role, you will be instrumental in providing exceptional support to our Croatian-speaking customers. Your key responsibilities will include managing inquiries, resolving issues, and offering detailed information about our products and services in a friendly and efficient manner. If you are passionate about customer service and have strong Croatian language skills, we would love to hear from you!
Responsibilities
- Deliver excellent multilingual support via phone, email, and chat to Croatian-speaking clients.
- Address customer inquiries and troubleshoot issues promptly to ensure a positive experience.
- Educate customers about our products and services, enhancing their overall understanding and satisfaction.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with team members to enhance service quality and resolve more complex inquiries.
- Stay informed about company products and policies to provide reliable and informed support.
Requirements
- Fluency in Croatian (both spoken and written) is required; knowledge of additional languages is a plus.
- Strong communication and interpersonal skills.
- Previous experience in customer service roles, especially in a multilingual environment, is preferred.
- Exceptional problem-solving skills with a strong emphasis on customer satisfaction.
- Able to work effectively both independently and in a team setting.
- Familiarity with customer service software and CRM systems is advantageous.
- Positive attitude and a commitment to assisting customers achieve their needs.
Benefits
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )