Croatian Speaking Technical Support Advisor

Patrique Mercier Recruitment By Krish
Full-time
On-site

Patrique Mercier Recruitment Nordic is excited to announce a fantastic opportunity for a Croatian Speaking Technical Support Advisor. In this role, you will be the first point of contact for our Croatian-speaking customers, providing expert technical assistance and resolving their inquiries regarding our products and services. Your commitment to customer service and your technical proficiency will be vital in offering a positive and seamless customer experience. If you are passionate about technology and enjoy solving problems, we would love to have you join our enthusiastic team!


Responsibilities

  • Provide exceptional technical support to Croatian-speaking customers through various channels, including phone, email, and chat.
  • Troubleshoot and resolve a range of technical issues in a timely manner.
  • Assist customers in understanding product features and guiding them on usage.
  • Accurately document all customer interactions and solutions in our support database.
  • Collaborate with team members to improve processes and the quality of service deliverables.
  • Stay updated on product developments and technological advancements to better assist customers.

Requirements

  • Fluency in Croatian (both spoken and written) is essential, along with a proficient level of English.
  • Previous experience in technical support or customer service is advantageous.
  • Strong analytical skills combined with effective problem-solving abilities.
  • Excellent communication skills focused on achieving high levels of customer satisfaction.
  • Ability to work independently as well as collaboratively within a team environment.
  • Familiarity with CRM or customer support software is a plus.
  • A genuine passion for technology and helping others is necessary.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )