Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a Croatian Speaking Client Support Specialist. In this vital role, you will provide exceptional support to our Croatian-speaking clients, ensuring their inquiries are handled with care and their issues are resolved effectively. Your fluency in Croatian and commitment to outstanding service will be key to fostering positive client relationships. If you are passionate about customer support and fluent in Croatian, we would love for you to join our team!
Responsibilities
- Deliver high-quality customer support through phone, email, and chat in Croatian.
- Assist clients with product inquiries and troubleshoot issues as they arise.
- Resolve customer complaints efficiently to ensure satisfaction.
- Educate clients about our services to help them maximize their benefits.
- Document customer interactions accurately and manage follow-ups.
- Collaborate with team members to continuously enhance service quality.
Requirements
- Fluency in Croatian (both spoken and written) is essential.
- Strong communication and problem-solving abilities.
- Prior experience in customer support or a related role is preferred.
- Excellent interpersonal skills with a focus on client satisfaction.
- A positive attitude and the ability to work effectively in a team.
- Experience with customer support software is advantageous.
- A commitment to high standards of customer service.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- Transportation Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training