Customer Service & Operations Executive

Remote Recruitment
Full-time
On-site

Job Overview:

Join a dynamic UK-based company as a Customer Service & Operations Executive, where your ability to support customers and keep operations running smoothly will make a real impact. This remote position is perfect for a proactive individual who thrives on solving problems, managing queries through platforms like Zendesk, and handling day-to-day operational tasks. If you're passionate about delivering exceptional service and streamlining processes, we want to hear from you.

Responsibilities:

  • Respond promptly to customer queries via Zendesk or similar helpdesk platforms.
  • Troubleshoot customer issues with professionalism and accuracy.
  • Escalate complex queries to the appropriate internal teams and follow through to resolution.
  • Monitor ticket volumes and help ensure SLA compliance.
  • Support daily operations including order management, system updates, reporting, and logistics coordination.
  • Maintain internal documentation and customer support procedures.
  • Identify process inefficiencies and recommend improvements.
  • Collaborate cross-functionally with teams in the UK to ensure smooth service delivery.

Qualifications and Experience:

  • 3–5 years of experience in a customer service or operations-related role.
  • Hands-on experience using Zendesk or similar customer service platforms.
  • Strong written and verbal communication skills.
  • Highly organised with excellent attention to detail.
  • Ability to work independently and manage time effectively in a remote setting.
  • Comfortable using cloud-based tools (e.g., Google Workspace, CRM systems).
  • Access to a reliable internet connection and your own laptop.