Customer Service Representative

Job summary

The BPO SPE Data role requires a professional with 2 to 6 years of experience in managing data processes within a BPO environment. The candidate will work from the office during day shifts utilizing their expertise in MS Office to enhance data management and reporting. Proficiency in English is essential for effective communication and documentation.

Responsibilities

• Manage and process data efficiently to ensure accuracy and reliability in all BPO operations.
• Utilize MS Office tools to create update and maintain comprehensive data reports.
• Collaborate with team members to streamline data workflows and improve process efficiency.
• Analyze data trends and provide actionable insights to support business decisions.
• Ensure data integrity by conducting regular audits and implementing quality control measures.
• Communicate effectively with stakeholders to understand data requirements and deliver solutions.
• Support the development of data management strategies to enhance operational effectiveness.
• Provide training and guidance to junior team members on data handling best practices.
• Develop and maintain documentation for data processes and procedures.
• Assist in the implementation of new data management technologies and tools.
• Monitor data-related KPIs and report on performance metrics to management.
• Contribute to the continuous improvement of data processes by suggesting innovative solutions.
• Ensure compliance with data protection regulations and company policies.

Qualifications

• Demonstrate proficiency in MS Office particularly Excel for data analysis and reporting.
• Possess strong analytical skills to interpret complex data sets and derive meaningful insights.
• Exhibit excellent communication skills in English both written and spoken.
• Show attention to detail and a commitment to maintaining high data quality standards.
• Have a proactive approach to problem-solving and process improvement.
• Display the ability to work collaboratively in a team-oriented environment.

Certifications Required

Microsoft Office Specialist Certification in Excel is recommended.