Customer Service Representative

Job Summary

We are seeking a dedicated Sr. Process Executive-Ops with 2 to 4 years of experience in customer service and expertise in workers compensation domains. The role involves managing policy administration new business and claims processes. The ideal candidate will be fluent in Spanish and work in a hybrid model during day shifts contributing to our mission of delivering exceptional service.

Responsibilities

• Manage and streamline customer service operations to ensure efficient handling of inquiries and issues.
• Oversee workers compensation policy administration processes to maintain compliance and accuracy.
• Facilitate new business processes in the workers compensation domain to support company growth.
• Handle workers compensation claims with precision to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to enhance process efficiency and service delivery.
• Utilize Spanish language skills to effectively communicate with Spanish-speaking clients and stakeholders.
• Implement process improvements to optimize operations and reduce turnaround times.
• Monitor and report on key performance indicators to drive continuous improvement.
• Provide exceptional customer service to enhance client relationships and retention.
• Ensure adherence to company policies and industry regulations in all operations.
• Support the development and training of junior team members to foster a collaborative work environment.
• Contribute to the companys purpose by delivering high-quality service that positively impacts society.
• Work in a hybrid model balancing remote and in-office work to maintain productivity and flexibility.

Qualifications

• Possess strong customer service skills with a focus on workers compensation domains.
• Demonstrate proficiency in policy administration new business and claims processes.
• Exhibit fluency in Spanish for effective communication with diverse clients.
• Have a proven track record of process improvement and operational efficiency.
• Show ability to work collaboratively in a team-oriented environment.
• Display excellent problem-solving skills and attention to detail.
• Maintain a customer-centric approach to service delivery.

Certifications Required

Certified Customer Service Professional (CCSP)