Customer Service Representative

Job Summary

PE-Voice

Join our team as a PE-Revenue Cycle Management Specialist where you will play a crucial role in optimizing revenue processes within the healthcare sector. With a focus on patient calling and provider interactions you will utilize your expertise in MS Excel to enhance efficiency and accuracy. This entry-level position offers a dynamic work environment with opportunities for growth and development.

Responsibilities

• Manage and streamline revenue cycle processes to ensure timely and accurate billing and collections.
• Utilize MS Excel to analyze and report on financial data identifying trends and areas for improvement.
• Conduct patient calling to verify insurance information and resolve billing inquiries.
• Collaborate with healthcare providers to ensure accurate documentation and coding for billing purposes.
• Maintain up-to-date knowledge of industry regulations and compliance standards.
• Assist in the development and implementation of process improvements to enhance revenue cycle efficiency.
• Provide support to the finance team in reconciling accounts and resolving discrepancies.
• Monitor and track key performance indicators to assess the effectiveness of revenue cycle operations.
• Communicate effectively with patients and providers to address and resolve billing issues.
• Participate in team meetings and contribute to discussions on best practices and process enhancements.
• Ensure data integrity and confidentiality in all patient and financial records.
• Support the preparation of financial reports and presentations for management review.
• Contribute to the overall success of the company by optimizing revenue processes and enhancing customer satisfaction.

Qualifications

• Demonstrate proficiency in MS Excel including the ability to create and analyze complex spreadsheets.
• Exhibit strong communication skills for effective patient calling and provider interactions.
• Show attention to detail and accuracy in managing financial data and documentation.
• Possess a basic understanding of healthcare billing and coding practices.
• Display a proactive approach to problem-solving and process improvement.
• Have the ability to work collaboratively in a team-oriented environment.

Certifications Required

Certified Revenue Cycle Specialist (CRCS) or equivalent certification preferred.