Customer Service Representative-Hybrid

Job Summary

Join our team as a Customer Service Professional where you will leverage your expertise in Customer Voice and MS Excel to enhance user experience. With a focus on the manufacturing operations domain you will work from home during day shifts ensuring seamless communication and support for our clients. Your contributions will drive operational efficiency and customer satisfaction.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilize Customer Voice skills to gather and analyze customer feedback for continuous improvement.
• Maintain accurate records and data analysis using MS Excel to support decision-making processes.
• Collaborate with cross-functional teams to enhance user experience and streamline operations.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor customer interactions to ensure compliance with company standards and policies.
• Assist in the development of training materials and resources for customer service representatives.
• Conduct regular reviews of customer service processes to identify areas for improvement.
• Support the manufacturing operations team by providing insights from customer feedback.
• Ensure timely and effective communication with customers through various channels.
• Participate in team meetings to discuss progress and share best practices.
• Stay updated with industry trends and best practices in customer service and user experience.
• Contribute to the companys mission by enhancing customer relationships and driving business growth.

Qualifications

• Demonstrate proficiency in Customer Voice and MS Excel for data management and analysis.
• Possess strong communication and problem-solving skills to address customer needs.
• Exhibit a keen understanding of user experience principles to improve service delivery.
• Have experience or familiarity with manufacturing operations and logistics.
• Show adaptability to work independently in a remote work environment.
• Display a proactive approach to identifying and resolving customer service challenges.
• Be detail-oriented with the ability to manage multiple tasks efficiently.

Certifications Required

Certified Customer Service Professional (CCSP) Microsoft Office Specialist (MOS) in Excel