ISTA Personnel Solutions SA is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based organizations. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are hiring!
Our U.S.-based client connects nurses with shifts at various nursing homes (long-term care facilities) through an app-based scheduling platform. They are looking for a Customer Service Representative to provide support and resolve any issues that may arise.
Working hours:
- Night shift: 11:00pm – 7:00am (SA time)
- 5 shifts per week, including weekends (you will typically be off for 2 days during the week)
- You may be required to work one or two 12-hour shifts over weekends on a rotational basis
- Total: 40 hours per week
PLEASE NOTE:
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Job Responsibilities:
- Help nurses and care facilities use the app and answer any questions they have
- Assist with account setup, shift bookings, and general support
- Fix or report any problems users experience with the app
- Respond to urgent issues like last-minute cancellations
- Communicate clearly via chat, email, or phone
- Keep records of all support conversations
- Work with the team to improve the user experience
Requirements
- At least 1 year of experience in a customer service or support role
- Stable work history with consistent employment
- Strong written English and typing speed
- Must be comfortable working night shifts (11pm–7am SA time) and weekends
- Confident computer skills and ability to learn new systems quickly
Required Skills:
- Excellent communication skills (written and verbal)
- Problem-solving ability – quickly understand and resolve user issues
- Tech-savvy – comfortable using apps, online tools, and troubleshooting basic technical issues
- Empathy and patience – especially when assisting nurses or clients in stressful situations
- Attention to detail – accurately log support interactions and spot issues early
- Time management – stay organized during night shifts and handle multiple tasks
- Customer-first mindset – always aiming to provide a helpful and positive experience
- Team collaboration – share feedback and work with others to improve service
- Adaptability – flexible in handling changing priorities or urgent situations
If you are not contacted within 14 working days, please consider your application unsuccessful.