Customer Service Team leader

Job Summary

TL-Voice

The TL-Revenue Cycle Management LS role is crucial for overseeing the revenue cycle processes within the organization. The candidate will be responsible for managing patient calling and provider interactions ensuring efficient revenue collection and management. With a focus on MS Excel the role requires a keen eye for detail and the ability to analyze and optimize revenue operations. The position is based in the office and operates during day shifts with no travel requirements.

Responsibilities

• Oversee the entire revenue cycle management process to ensure timely and accurate billing and collections.
• Manage patient calling operations to enhance communication and improve patient satisfaction.
• Coordinate with providers to streamline revenue cycle processes and resolve any discrepancies.
• Utilize MS Excel to analyze data and generate reports that aid in decision-making and process improvements.
• Implement strategies to optimize revenue collection and reduce outstanding balances.
• Ensure compliance with industry regulations and standards in all revenue cycle activities.
• Collaborate with cross-functional teams to identify and address revenue cycle challenges.
• Develop and maintain strong relationships with providers to facilitate smooth revenue operations.
• Monitor key performance indicators to assess the efficiency and effectiveness of revenue cycle processes.
• Provide training and support to team members to enhance their skills and knowledge in revenue cycle management.
• Conduct regular audits to identify areas for improvement and implement corrective actions.
• Lead initiatives to enhance the patient experience and improve overall satisfaction.

• Contribute to the company's financial health by ensuring efficient revenue cycle management.

  Qualifications

• Possess strong proficiency in MS Excel for data analysis and reporting.
• Demonstrate expertise in patient calling and provider interactions within the healthcare domain.
• Have a minimum of 6 years of experience in revenue cycle management with a maximum of 8 years preferred.
• Exhibit excellent communication and interpersonal skills to effectively manage patient and provider relationships.
• Show a strong understanding of healthcare revenue cycle processes and regulations.
• Display the ability to work independently and collaboratively within a team environment.
• Bring a proactive approach to problem-solving and process optimization.

Certifications Required

Certified Revenue Cycle Specialist (CRCS) or equivalent certification in revenue cycle management.