We’re looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.
As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.
Responsibilities
- Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects
- Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards
- Respond promptly to client inquiries via phone, email, and chat
- Coordinate final delivery and installation logistics with clients and partners
- Troubleshoot order issues and assist with installation-related questions
- Order and track replacement parts for clients as needed
- File and manage claims-related documentation
- Gather and share client feedback and recurring trends with management to improve overall experience
This is a fully remote position, with preference for candidates based near one of our retail showrooms.
We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.
Requirements
- Experience in a client-facing role (in person or remote)
- Exceptional organizational skills and a sharp eye for detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks independently in a fast-paced environment
- Prior experience in cabinetry, construction, architecture or design
- College degree or equivalent experience
Benefits
- 20 days PTO with an increase on your anniversary up to 25 days of PTO