Do you have a passion for customer service and a knack for leadership? We're searching for a Customer Support Manager on behalf of our partner to lead our international teams in Turkey, India, and English-speaking markets. You'll be a key player in our success, empowering your Team Leaders and helping shape the future of our customer experience.
What you'll be doing:
- Empowering Leaders: You'll directly manage Team Leaders, helping them develop their skills and build successful teams.
- Driving Excellence: You'll use data and your expertise to improve performance and set new standards for exceptional customer service.
- Shaping the Future: You'll be a self-starter who takes ownership and drives strategic improvements in a dynamic, global environment.
Requirements
- A minimum of 2 years of experience in a managerial or senior leadership position within the realms of Customer Support, Service, or Call Center operations.
- A demonstrated history of leading multi-geo teams, preferably those that include Turkey, India, or English-speaking markets.
- Experience in directly managing Team Leaders or Supervisors.
- A robust understanding of customer service KPIs and proficiency in influencing them effectively.
- Exceptional communication, leadership, and coaching capabilities.
- Proficient in working with data, analyzing performance metrics, and making informed, data-driven decisions.
- Fluent in English, both written and spoken. Knowledge of Turkish, Indian, or Russian languages is an added advantage.
- Experience with support tools such as Intercom, Slack, Google Workspace, and others.
- Self-motivated, proactive, and adaptable in a high-energy, dynamic work environment.
- A strong sense of responsibility and ownership, coupled with the ability to drive meaningful change.
Benefits
- Remote work opportunity.
- Learning opportunities.
- Annual days off & sick leaves availability.
- Virtual monthly global gatherings and team activities.
- Competitive remuneration.