Customer Support -Voice

Job Summary

We are seeking a motivated individual for the PE-Maps role requiring 0 to 2 years of experience. The ideal candidate will possess strong Korean language skills and a passion for customer support. This role involves working from our office during day shifts with no travel required. The candidate will contribute to enhancing customer satisfaction and operational efficiency.

Responsibilities

• Communicate effectively with Korean-speaking clients to address their inquiries and concerns.
• Provide exceptional customer support by understanding and resolving issues promptly.
• Collaborate with team members to ensure a seamless customer experience.
• Utilize Korean language skills to translate and interpret customer needs accurately.
• Maintain accurate records of customer interactions and transactions.
• Assist in developing strategies to improve customer satisfaction and retention.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Support the team in achieving performance targets and objectives.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute to the development of customer support materials and resources.
• Ensure compliance with company policies and procedures in all customer interactions.
• Engage in continuous learning to stay updated with industry trends and best practices.
• Foster a positive and collaborative work environment to achieve team goals.

Qualifications

• Demonstrate proficiency in Korean language both written and spoken at a novice level.
• Possess excellent communication and interpersonal skills.
• Exhibit strong problem-solving abilities and attention to detail.
• Show a willingness to learn and adapt to new challenges.
• Have a basic understanding of customer support principles and practices.
• Display a customer-centric mindset with a focus on delivering quality service.
• Experience in customer support is a plus but not mandatory.

Certifications Required

Korean Language Proficiency Test (KLPT) or equivalent certification. Proficiency in Korean language both written and spoken at a novice level.