Mercier Consultancy is thrilled to announce an exciting opportunity for Danish Speaking Customer Service Representatives to join our vibrant team in Bulgaria, complete with a fully paid relocation package! In this essential role, you will provide outstanding support to our Danish-speaking clients, ensuring their inquiries and needs are handled with professionalism and efficiency. Experience the rich culture, beautiful landscapes, and friendly atmosphere that Bulgaria has to offer while building a fulfilling career in customer service. If you have a passion for helping others and are ready for a new adventure, we would love to hear from you!
Responsibilities
- Deliver exceptional customer service in Danish through various communication channels, including phone, email, and live chat.
- Assist customers with their inquiries regarding products and services, providing accurate information and support.
- Effectively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
- Accurately document customer interactions and provide feedback for continuous improvement of services.
- Collaborate with team members to enhance service quality and address common challenges.
- Stay informed about company products and industry trends to offer knowledgeable assistance.
- Participate in regular training and development sessions to improve your customer service skills.
Requirements
- Fluency in Danish and English is required, with strong communication skills both written and verbal.
- Previous experience in customer service is an advantage, but a strong willingness to learn is highly valued.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Able to manage multiple inquiries efficiently in a busy environment.
- Basic computer proficiency and familiarity with customer service software is beneficial.
- Willingness to relocate to Bulgaria and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...