Mercier Consultancy is delighted to announce an exciting opportunity for Danish Speaking Customer Service Representatives to join our team in the stunning island nation of Malta! This is a fantastic chance to provide top-notch support to our Danish-speaking clients, ensuring their inquiries are managed effectively and with a personal touch. Experience Malta's rich history, beautiful coastlines, and vibrant culture, while advancing your career in a dynamic and supportive environment. If you are enthusiastic about customer service and eager to immerse yourself in a new adventure, we want to hear from you!
Responsibilities
- Deliver high-quality customer service in Danish through various communication channels, including phone, email, and live chat.
- Assist customers with inquiries about products and services, providing accurate information and solutions.
- Effectively address customer complaints and issues, ensuring a positive and satisfactory experience.
- Document customer interactions accurately and contribute valuable insights for service enhancement.
- Collaborate with team members to improve service delivery and resolve common challenges.
- Stay knowledgeable about company offerings and industry trends to offer informed assistance.
- Engage in ongoing training and development to continuously improve your skills.
Requirements
- Fluency in Danish and English is required, along with strong written and verbal communication skills.
- Previous experience in customer service is a plus, but a positive attitude and willingness to learn are highly valued.
- Excellent problem-solving skills and a strong commitment to providing exceptional customer service.
- Ability to handle multiple inquiries effectively in a fast-paced work environment.
- Basic computer proficiency and familiarity with customer service software is advantageous.
- Enthusiasm for relocating to Malta and adapting to a new cultural experience.
- Flexibility to work varied shifts, including evenings and weekends, as needed.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...