Mercier Consultancy is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives to join our dedicated team in Serbia! In this pivotal role, you will provide exceptional support to our Danish-speaking clients, ensuring their inquiries are handled with professionalism and efficiency. Serbia, known for its rich cultural heritage and vibrant cities, offers a unique backdrop for your career development. If you are passionate about customer service and eager to make a difference, we would love to hear from you!
Responsibilities
- Deliver high-quality customer service in Danish through various channels, including phone, email, and live chat.
- Assist customers with their inquiries about products and services, providing accurate and helpful information.
- Effectively address customer complaints and resolve issues to ensure satisfaction.
- Document customer interactions thoroughly and provide insights to enhance service delivery.
- Collaborate with colleagues to improve service quality and tackle common challenges.
- Stay updated on company offerings and relevant industry trends to provide knowledgeable support.
- Engage in regular training and development sessions to enhance your customer service skills.
Requirements
- Fluency in Danish and English is required, with strong communication skills, both written and verbal.
- Prior experience in customer service is preferred, but a positive attitude and willingness to learn are highly valued.
- Excellent problem-solving skills, with a focus on providing exceptional customer experiences.
- Able to manage multiple inquiries efficiently in a busy work environment.
- Basic computer proficiency and familiarity with customer service software is a plus.
- Willingness to relocate to Serbia and embrace a new cultural experience.
- Flexibility to work various shifts, including evenings and weekends, as necessary.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- And Much More...