Patrique Mercier Recruitment is excited to offer a wonderful opportunity for a Danish Speaking Frontline Support Representative! If you are passionate about delivering exceptional customer service and enjoy assisting others, this role is a great fit for you.
As a Danish Speaking Frontline Support Representative, you will be the first point of contact for our Danish-speaking customers, providing them with the support they need across multiple platforms including phone, email, and live chat. Your commitment to providing top-quality service will help us nurture strong customer relationships and ensure a positive experience for every interaction. Join our team and be a part of our customer support success!
Responsibilities
- Deliver outstanding customer service to Danish-speaking clients through various communication channels.
- Resolve customer inquiries and complaints promptly and effectively to ensure satisfaction.
- Document all customer interactions accurately for future reference and to track resolutions.
- Collaborate with team members to enhance service delivery and share valuable insights.
- Stay informed about company products, services, and policies to provide informed support.
- Adhere to quality standards and follow company guidelines for service excellence.
Requirements
- Fluency in Danish and English, both written and spoken
- Previous experience in customer support or a related role is advantageous but not required
- Excellent communication and problem-solving skills
- Strong customer-centric attitude and a willingness to assist others
- Able to work both independently and collaboratively within a team
- Familiarity with customer service software or tools is a plus
- Reliable internet connection and a suitable workspace at home
- A positive attitude and eagerness to learn and grow
- Flexibility to work various shifts as required
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )