Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Danish Speaking Helpdesk Support Agent! We are looking for a dedicated individual who enjoys helping others and is ready to provide exceptional customer support in the Danish language.
In this role, you will assist Danish-speaking clients with various technical inquiries and issues, ensuring they receive timely and effective support. Your skills in troubleshooting and your commitment to customer satisfaction will play a critical role in our team's success.
This position provides a great environment for professional growth while contributing to the overall success of our customer service team.
Responsibilities
- Deliver outstanding helpdesk support to Danish-speaking customers via phone, email, and chat.
- Diagnose and resolve a range of technical issues related to software, hardware, and services.
- Maintain detailed and accurate records of customer interactions and resolutions in the support database.
- Collaborate with team members to improve service quality and processes.
- Educate customers about product features and best practices to optimize their experience.
- Stay updated on company products and market trends to provide informed support.
Requirements
- Fluency in Danish and English, both written and spoken.
- Previous experience in customer service, technical support, or helpdesk roles is preferred.
- Strong critical thinking and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to manage multiple tasks and work efficiently under pressure.
- Familiarity with common operating systems and troubleshooting methods.
- Detail-oriented with a strong focus on customer satisfaction.
- Ability to work independently as well as collaboratively within a team.
- Willingness to learn and adapt to new technologies.
- Valid European Passport or ID is required.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus / Holiday Bonuses
- 2 Extra Salaries Per Year
- Fully Paid Training
- Good Salary
- Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )
- Many extras