Patrique Mercier Recruitment is excited to offer a fantastic opportunity for a Danish Speaking Multilingual Support Representative. This pivotal role will enable you to provide outstanding customer support to our diverse, international clientele.
In this position, you will engage with customers primarily in Danish, addressing their inquiries, resolving issues, and ensuring a seamless customer experience. Your language skills and dedication to service excellence will play a key role in enhancing customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in Danish and additional languages as necessary
- Deliver accurate information regarding products and services to customers
- Effectively troubleshoot and resolve customer issues to guarantee satisfactory outcomes
- Document all customer interactions to maintain comprehensive records
- Collaborate with team members to continuously improve the quality of customer support
- Stay informed about product offerings and company policies to assist customers effectively
Requirements
- Fluency in Danish and proficiency in at least one other language (English or another European language preferred)
- Previous experience in customer service is advantageous
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a focus on customer satisfaction
- Capable of managing multiple tasks and working effectively in a fast-paced environment
- Detail-oriented with a commitment to delivering high-quality service
- Familiarity with customer service software and general computer proficiency is a plus
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Competitive Salary by Greek standards
- Fully Paid Relocation Package ( Flight to Athens, Transfer and Hotel for the first 2 Weeks )
- Free Greek Lessons, Engagement Activities