Patrique Mercier Recruitment is proud to present an exciting opportunity for a Danish Speaking Online Shopping Advisor to join our dedicated team! This role is perfect for candidates who are fluent in Danish and possess a passion for delivering top-notch customer service in the dynamic world of e-commerce. As an Online Shopping Advisor, you will play a crucial role in assisting customers with their online shopping inquiries, helping them navigate products and services while ensuring a seamless shopping experience. If you are customer-oriented and thrive in a fast-paced environment, we would love to hear from you!
Responsibilities
- Engage with Danish-speaking customers through chat, email, or phone to assist with their online shopping queries.
- Provide detailed product information and personalized recommendations to help customers make informed purchasing choices.
- Resolve customer issues related to orders, payments, and returns efficiently and professionally.
- Collect and provide customer feedback to the team to enhance service quality and improve the online shopping experience.
- Stay up to date with product offerings, promotions, and company policies to ensure accurate and helpful support.
- Create a positive and engaging atmosphere for customers through effective communication.
- Collaborate with team members to optimize customer interactions and overall satisfaction.
Requirements
- Fluency in Danish (both spoken and written) is essential; knowledge of English is a plus.
- Strong communication and interpersonal skills.
- Previous experience in customer service, especially in the e-commerce sector, is preferred.
- Ability to understand customer needs and deliver effective solutions.
- Detail-oriented with strong analytical and problem-solving capabilities.
- Familiarity with online shopping platforms and CRM systems is beneficial.
- Self-motivated and capable of working effectively both independently and within a team.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )