Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Danish Speaking Social Media Support Advisor to join our dedicated team! In this role, you will be responsible for providing exceptional support to Danish-speaking users on various social media platforms. If you have a passion for customer service and enjoy engaging with online communities, we encourage you to apply!
Your Key Responsibilities:
- Deliver outstanding customer support to Danish-speaking users via social media channels.
- Address inquiries and resolve issues promptly to ensure user satisfaction.
- Engage actively with users to foster a friendly and supportive online community.
- Collect and analyze user feedback to drive continuous service improvements.
- Collaborate with cross-departmental teams to enhance the overall customer experience.
- Stay informed about the latest social media best practices and guidelines.
- Document user interactions for quality assurance and performance tracking.
Requirements
- Fluency in Danish and English, both written and spoken.
- Exceptional communication skills with a strong focus on customer service.
- Familiarity with various social media platforms and their nuances.
- Ability to manage multiple inquiries effectively in a fast-paced environment.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Prior experience in customer service or social media support is desirable.
- A proactive approach to learning and adapting to new processes and tools.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )