Patrique Mercier Recruitment is pleased to announce a vacancy for a Danish Speaking Streaming Platform Support Representative. In this role, you will be essential in providing outstanding support for our Danish-speaking customers, helping them navigate our streaming platform, resolve any issues, and ensure a smooth viewing experience. If you are fluent in Danish and have a passion for entertainment and customer service, we invite you to apply!
Responsibilities
- Deliver excellent customer service via chat, email, and phone in Danish.
- Assist users with account queries, content navigation, and subscription management.
- Troubleshoot and resolve technical issues related to streaming and billing.
- Maintain accurate records of customer inquiries and resolutions.
- Collaborate with the technical team to address and resolve more complex customer challenges.
- Keep informed about the latest platform updates, features, and content to provide informed support.
Requirements
- Fluency in Danish (both spoken and written) is required; proficiency in English is a plus.
- Strong communication and interpersonal skills to interact effectively with customers.
- Prior experience in customer support, particularly in technology or streaming services, is preferred.
- Demonstrated problem-solving skills with a focus on customer satisfaction.
- Ability to work efficiently in a dynamic and fast-paced environment.
- Understanding of streaming platforms and their functionalities is an advantage.
- A genuine passion for the streaming industry and a commitment to providing exceptional support.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )